Frequently asked questions


Q : What is your turnaround time?

A : For quantities between 12 and 250 : 1-3 business days, for quantities over 250 : 2-5 business days

Q : What is the minimum order?

A : 12 units of the same color and artwork

Q : Is there a setup fee?

A : No

Q : Can I have a mockup?

A : Yes, we provide mockups upon request

Q : Can you create a logo for me?

A : We do not offer logo design services. In order to place an order you have to provide your vector artwork.

Q : What type of files do you accept?

A : Vector based files only. This incluses .ai, .pdf, .eps and .cdr. PLEASE CONVERT ALL TEXT TO CURVES.

Q : Where can I use the patches?

A : On any fabric that will withstand 330F for 30 seconds

Q : Do you provide installation instructions?

A : Yes, but the settings used will vary from press to press, we provide a basic guideline. 

Q : What heat press settings do you recommend?

A : On a Hotronix 360IQ we recommend Top platen : 330F, Lower platen : 320F, Pressure : 5-7, Time : 20 seconds, use the silicone application pad (available in our accessories section)
On other presses on the market, we recommend 300-320F, Pressure : medium, Time : 20-30 seconds

Q : How will you ship my order?

A : We always ship with a tracking number and we will choose the best option based on transit time and cost.

Q : Do you ship to my location?

A : We ship worldwide, shipping quotes are available during the checkout process.

Q : What are the patches made of?

A : Engraved patches are made of faux leather or leather providing you a wide color palette and 2 different finishes. The embroidery patches are made out of twill and embroidery threads.